Resetting your password

For your security, passwords on CHIMP must be at least 8 characters and contain a lower case letter, an upper case letter, a number, and a special character (!@%$#^&~`*()).

I forgot my password

If you’ve forgotten your password, you can reset it by visiting on a desktop computer.

  1. Click the Forgot your password? link. 

  2. Enter your email address connected to your account.
  3. A link to reset your password will be emailed to your primary email address immediately.


You must be able to access your email address connected to your CHIMP Account. 

I want to change my password

You can change your password in Account Settings in your CHIMP Account. 

  1. Click your profile image in the upper right-hand corner of your account. 
  2. Select Account Settings in the drop-down menu.
  3. Enter your old password along with your new password.
  4. Click Change Password

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