Resetting your password

For your security, passwords on CHIMP must be at least 8 characters and contain at least 3 of the following:

  • A lower case letter (a to z)
  • An upper case letter (A to Z)
  • A number (0 to 9)
  • A special character (for example, !@%$#^&~`*())

I forgot my password

If you’ve forgotten your password, you can reset it by visiting

  1. Click the Don't remember your password? link. 

  2. Enter your email address connected to your account.
  3. A link to reset your password will be emailed to your primary email address immediately.


You must be able to access your email address connected to your CHIMP Account. 

I want to change my password

You can change your password in Account Settings in your CHIMP Account. 

  1. Click your profile image in the upper right-hand corner of your account. 
  2. Select Account Settings in the drop-down menu.
  3. Click Change Password
  4. Check your email for a message from CHIMP with instructions for changing your password.

Still need help? Contact Us Contact Us